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Creating invoice complaints
For invoices with errors, you can correct the invoice (see Editing invoices with errors) or create an invoice complaint, whereby you can edit all values of the invoice at the same time.
If an invoice complaint is closed, it is considered "successfully invoice checked" (and above all, accepted by the supplier) and can be further processed by the system. No further errors can be checked in this invoice. The same applies to the change display (see Editing invoices).
- On the Invoice administration page, click the Create invoice complaint link.
The Complainable invoices page is displayed.
- Click the icon
next to the invoice for which you want to create a complaint.The Invoice complaints page is displayed.
- You can now:
- in the section Items change the quantity, the unit price and the tax rate of each individual invoice item. Select the reason for changing the item from the Reason selection list. If necessary, you can create new reasons (see Creating reasons for editing invoices). By default, the invoiced values are displayed. Enter the necessary values and no differences.
- in the section Invoice correction create a balancing item. It is possible to correct an error in the invoice header by creating a balancing item. A percentage deduction or addition to the total net value is taken into account.
Activate the Balancing item option and enter the deduction or addition as a percentage value in the field.
- cancel the invoice. If you do so, you must enter a reason. The entire invoice is set to the status New and the entire invoice processing process can be run through again, with possible manual corrections. This can be done for all invoices until an invoice has been completely accepted, that is, released for export, but this is also possible for cancelled invoices, before a message is sent to the supplier.
- To close a complaint, activate the Complete invoice complaint check box.
- Click Save.
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